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Date: Tuesday, 18 Sep 2007 08:33
TCS Innovation Labs - Web 2.0 is hiring. We are looking for consultants, usability/design professionals and developers to build Web 2.0/Enterprise 2.0 applications. This is a great opportunity to be part of a niche team, work on emerging technologies and travel the world.
If you are interested get in touch with me - dtantri@gmail.com
  • Web 2.0 Consultants. Should ideally be tech and web savvy with an intense passion to track trends in the social software space, understand client requirements, translate them into functional specs and recommend innovative technology solutions.

  • Usability/User Experience Professionals. Should have solid experience with standards based user design and visual design. They should be capable of delivering rich AND usable interfaces. Specific skills needed would include exposure to formal user centered design methods, Information Architecture, Interaction design principles and Social Interaction Design.

  • Application Architects / Developers with hard-core web architecture/development skills - Experience with Open Source technologies and participatory platforms like Blogs, Wikis and Collaborative CMS would be a key requirement. Programming skills on one or more of the following : PHP/Ruby On Rails/Java/J2EE

Author: "Dinesh Tantri" Tags: "enterprise2.0, web2.0, tcs"
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Date: Monday, 23 Jul 2007 09:27
I'm moving my blog to Wordpress. My new blog is : Collaborative Enterprise

This blog would henceforth stay inactive. I would be exploring the implications of social software on enterprises in my new blog.
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Friday, 13 Jul 2007 10:19
Over the past couple of years that I have been involved in KM and Collaboration, one the problems I see consistently is the obsession with "sanitizing" content that goes into the KM system. This sanitization usually involves removing confidential information, client names in some cases,project estimates etc., - essentially stuff that cannot or should NOT be shared. While I acknowledge that this is a need in many industries where security and compliance are key, there is a risk of this need becoming an obsession. When this happens, so called "Knowledge champions" and content managers in the company spend 80% of their time in ensuring that 20% of the content that should not be shared doesn't get to the system. "Knowledge champions" ought to be community builders and evangelists for a bigger cause - connecting people to drive conversations and getting stuff that matters into the system. Which leads us to the question as to who should be sanitizing content? My gut feeling is that this should either be the individual who is uploading this document into the system who is responsible enough or trained to understand this or some kind of a back office - It cannot be the knowledge champion in the organization. Liberate them to do better things - to create connections, foster conversations and drive change.
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Friday, 22 Jun 2007 19:04
Seth Godin writes about blogs that discuss about just one topic on an on-going basis.

Interesting - But thats exactly what Squidoo lenses do !!
Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "web2.0"
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Date: Sunday, 03 Jun 2007 17:07

Particls is an advanced alert management system that allows you to filter feeds based on key words you specify - the added twist being it allows you to set up custom interruption levels. I have been using Particls for a week now. I experimented using all my delicious tags sorted by frequency to filter out my opml file. The results are pretty good !!
Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "enterprise2.0, tools, web2.0"
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Date: Saturday, 02 Jun 2007 23:27
Steve Hodgkinson of Ovum speaks about the implications of Enterprise 2.0 for CIOs. I second him on everything he says except the phrase he uses to describe this phenomenon - knowledge exploitation. This is bound to mislead key stakeholders in enterprises. Knowledge has always resided in conversations in social networks in organizations. Enterprise 2.0 catalyzes these informal interactions. It gives you the opportunity to connect and collaborate outside the boundaries of your team, increases the chances of serendipitous encounters and de-freezes otherwise static knowledge.

What Ross Mayfield says on his blog is bang on target : "When you look at an enterprise as a large complex adaptive system, it is all too tempting to over-design it. The complexity has always resided in the social network, not in the assets of the firm. Traditional enterprise software tries to solve for complexity by taking it out of the social network and putting it into the software. Social software, however, keeps the complexity in the social network, and attempts to augment it with very simple rules to foster emergent behavior."

Emergence is central to Enterprise 2.0 from a KM perspective - Not Exploitation.


Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "enterprise2.0, km, collaboration"
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Date: Saturday, 02 Jun 2007 10:16
I have been thinking about the connection between organizational culture and folksonomies in enterprises. An aggregated tag cloud from internal blogging systems, social bookmarking systems, employee profile pages, idea management systems etc., would possibly reflect the culture's vocabulary.

If you think about it, every culture in organizations has its own vocabulary. For instance, in the company I work - we always say "HR" and never "Human Resources". We always say "admin" and never "administration". This is a cultural norm across the organization. The list goes on and there are probably a few hundred words that helps people get work done in an enterprise. I am sure this is true with other enterprises as well - though there could be local variations.

This common vocabulary may have an impact on enterprise folksonomies. Even when a significantly lesser number of people tag content, the chances of it getting into the right bucket seems to be higher - because unlike the internet, there is a stronger cultural influence on the vocabulary that is used to tag content within an enterprise.
Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "enterprise2.0, folksonomy, organizationa..."
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Date: Thursday, 10 May 2007 09:00

As organizations become increasingly flatter and connected (internally and externally) , the opportunities for innovation to emerge from the edges is also increasing. What does it take to innovate and create a niche for yourself in a huge MNC? How do you differentiate yourself from the crowd? How do you become an intraprenuer? Here are 10 important things to remember as you take the path less trodden :

  1. Find out what you love - Discover your passion. As opposed to just doing what is being assigned to you, you need to discover what you actually want to do. A simple way of discovering what you like is to think of those tasks that really energize you and make you lose sense of time. Perhaps it is programming or perhaps it is when you make a sales pitch to a customer. Whatever it is - you need to experiment and identify your passion.
  2. Scan the horizon to discover needs of the enterprise - See if there are problems to be solved or new opportunities that can be created. Perhaps your company needs a better knowledge management system or a better process to manage ideas or you think there is a huge opportunity to create a new service offering in the Web 2.0 space. Identify multiple needs and shortlist those opportunities/needs that can create medium/high impact. Ensure that you understand the need/opportunity deeply and that there is an intersection between your passion and the opportunity. This does not mean you need all the skills to realize the benefits of the opportunity - however, it does mean that the opportunity has to appeal to your heart.
  3. Leverage your social network to find other believers - preferably peers within or outside your team. Build an informal team of high energy people who complement each others strengths.
  4. Build a business case ( Use a tool like PlanHQ if you have no clue what a business plan looks like !! ) and preferably a working prototype in stealth mode. Create compelling collateral to augment your business case - depending on what works in your organization, Flash Videos & Screencasts may help people envision the future.
  5. Get the right people in senior management excited about your idea and present your business case - Middle managers usually have other burning issues at hand and will most probably be skeptical about anything that is not mainstream - Incremental improvements to process is what would appeal to them most of the time.
  6. Watch out for forums/events within your organization where you can present your idea.
  7. Build bridges - Most of the times, when an idea goes to the implementation stage, it would need support from multiple groups. It is important to present the solution to each group helping them understand what is in it for them and also the enterprise wide implications.
  8. Be patient but maintain high energy levels - This is the toughest part. There are a host of problems typical of enterprises that are energy drainers - Structural problems, Power politics etc., Figure out ways to work around these problems. Focus on the task at hand.
  9. Be relentlessly disciplined but open to change - Take complete responsibility for what you are doing. Learn continuously - both when things work and when they don’t.
  10. Know when to pull the plug - Read The Dip by Seth Godin.
Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "intrapreneurship"
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Date: Saturday, 30 Dec 2006 10:38
What are the immediate opportunites that Enterprise 2.0 systems present for KM? We are definitely better equipped with Enterprise 2.0 tools/services to support tacit interactions . The immediate opportunity for organizations that are experimenting with Enterprise 2.0 tools/services is to dramatically bring down the barriers to content creation and hopefully affect the shape of the Participation Inequality Curve positively. The SLATES (search, links, authoring, tags, extensions, signals) mnemonic by Prof.Andrew McAfee is useful in understanding the characteristics of Enterprise 2.0. However, getting employees to tag,link,author and extend(edit) content will be a huge challenge as debated here . In bringing the "Read/Write" web to the enterprise the "Write" part will remain challenging as ever. And this is one of the reasons for all the empty and/or static portals you may have seen within enterprises. Having blogs,wikis and social bookmarking systems by itself may not radically alter the number of employees generating content - though it would definitely get more people onboard. What else can be done to bring down barriers to content creation?

A Netvibes like platform for the enterprise could facilitate the "Read" piece of the puzzle. As JP Rangaswami discusses here, Netvibes supports Syndication, Search and to some extent, Fulfillment and Collaboration. Features to support the "Write" part in a typical read/write web is not woven into the platform as of today. However, used in conjunction with a set of browser add-ons these ecosystems become true read/write platforms. If enterprise users had the option to Right Click-Select-Blog (Blogger,Diigo Add-ons), Right Click-Tag-Bookmark(Delicious Add-on), Right Click-Select-Make Notes (Google Note Book Add-on) , Right Click-Select-Annotate(Diigo Add-on - Screenshot) and so on, there is a good chance of getting more people to make use of these services for personal productivity. While these extensions by themselves are straightforward, I believe that their value when used in conjunction with a Netvibes like platform within the enterprise will be tremendous.Quoting from Jakob Nielsen's article:


"The first step to dealing with participation inequality is to recognize that it will always be with us. It's existed in every online community and multi-user service that has ever been studied.


Your only real choice here is in how you shape the inequality curve's angle. Are you going to have the "usual" 90-9-1 distribution, or the more radical 99-1-0.1 distribution common in some social websites? Can you achieve a more equitable distribution of, say, 80-16-4? (That is, only 80% lurkers, with 16% contributing some and 4% contributing the most.) " . I believe that to get to 80-16-4 we would need more than just Enterprise 2.0 tools. We would need some means of allowing users to carry these services in a virtual backpack. This backpack should be available at all points where users interact with information systems. ( Desktop, Intranet,Extranet and probably enterprise apps ). Browser and desktop extensions are one easy way of doing this. Perhaps smarter ways of doing this in a browser/platform agnostic way will emerge. The point is, usability and the interaction design of Enterprise 2.0 deployments has to be high on the agenda of enterprises trying to leverage them.

Secondly, if we were to get to a point where Enterprise 2.0 tools accelerate tacit interactions in organizations, there would be a need for a set of sensemaking tools/services to reconstruct context. Inevitably, these interactions would be distributed across mail,IM,blogs,wikis,discussion boards etc., To reuse the results of these interactions there needs to be some common thread that ties it all together - something that will help the individual and others to reconstruct the context and make sense. Hannover with its Activity Centric Computing may be one of the many ways of doing this.

Cultural and political issues are not going to go away easily - even if we were to fix these, the mathematical reality of the Participation Inequality Curve will remain. A very pragmatic question for enterprises to ask themselves would be: " Will an Enterprise 2.0 initiative help us move from a 91-9-1 distribution to a 80-16-4 (Lurker-Occasional contributer-heavy contributer) distribution? If so, how do we get there?". The Participation Inequality Curve is a nice tool for enterprises to set their expectations right before starting a Enterprise 2.0 journey.

Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "enterprise2.0, usability, km"
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Date: Monday, 25 Dec 2006 14:25
I had bookmarked Stowe Boyd’s write up on a Nerdvana IM client sometime back. His idea is to consider the Buddy List as the center of one’s social universe. . Over the past week I have reading about Knowledge Networks in MOSS 2007, the opportunities that WPF and Apollo bring in and the UniveRSS client. All of these may have implications on the idea of a generic communications interface which has people at the center as opposed to impersonal information sources. With this in mind, I revisited Stowe’s article.

The buddy list on my IM client is linear - a one dimensional rendering of my complex social web. Social webs are not static. It gets reorganized based on things like how frequently I interact with people in my network. Stowe had initially envisioned a static classification of the social universe into the “Inner Circle”, “Outer Circle” and “The World”. The challenge is to manage movements across these zones. People may move from “The World” into “Inner Circle” and perhaps back into the “The World”. This is essentially about social distance and has to be dynamic based on my behavior. While my focus may be tilted towards the enterprise, this should be equally applicable to the consumer internet space as well – given that federation of Enterprise IM systems and public IM systems are becoming a reality. Building on Stowe’s ideas, here is what I would look for in a generic communications interface.
  1. The client should represent the richness and changing nature of my social web. For instance, enterprises standardizing on the Microsoft stack could use the Knowledge Network functionality in MOSS 2007 with a WPF interface . The interface should show social relationships and the strengths of those relationships based on my behavior (frequency of interaction for example) and an intuitive interaction mechanism.
  2. A YackPack or perhaps UniveRSS like interface. The nodes on the UniveRSS interface are impersonal information sources as of today. An ideal interface would be people centric and each node would have the photograph of the person pulled in from their public profiles.
  3. The client would morph into a generic notification interface. Whenever someone of interest in my social web does something that is relevant to me - I get notified (A node glows – YackPack style). It could be a new blog post, a comment on my blog post, a voice mail or perhaps an email. [A far more visual and interactive rendering of Stowe’s initial UI].
  4. The client should allow me to import my buddy list or address book to populate my social universe
  5. The position of various nodes in my social web should indicate the social distance of people from me – There could be some default to start with. This should implicitly reflect Stowe’s notions of Inner Circles, Outer Circles and The World.
  6. These nodes would get dynamically reorganized in 3D space based on my changing behavior in my social web. This will be as a result of people moving in and out of various zones.
  7. I also believe that the result of doing a people search should be a visual network indicating how far the person searched for is on my social network and how and through whom I can reach him. [A Visual Thesaurus like system to navigate my social web – This should be possible with the Knowledge Network feature in MOSS 2007 and WPF]. Visualization of social networks and an intuitive navigation mechanism would bring SNA to the rest of us.

Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "enterprise2.0, web2.0, nerdvana"
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Date: Saturday, 23 Dec 2006 20:43

There has been a lot of activity in the Social Networking space in India this year. With the kind of money being poured into this space, I have been trying to figure out how things may unfold in the coming year and beyond.
The landscape is already crowded with a number of players like Jhoom, MingleBox, Yaari, Humsubka, Yo4Ya and others. Orkut is a clear leader and will continue to be so. Where do we go from here? I see four broad categories of social networks emerging as we go forward. There could be a mish-mash of these options as well.

  1. Mobile Communities – With the rapid penetration of mobile devices both incumbent players and startups need to address all levels in the Indian Digital Pyramid [As outlined by Rajesh Jain in a Knowledge @ Wharton Interview - Requires registration] - PC First, Mobile First and Mobile Only. Social Networking players need to go beyond SMS notifications. We need the likes of ProtoMobl, Twitter, DodgeBall. I also believe that there is a huge opportunity for players who address the long tail of "mobile only" and "mobile first" users ( 100 million in all!!) by building out a primarily mobile centric social network that "also" has a web interface instead of focusing first on the web interface. And watch Google closely. It will use its first mover advantage in the social networking space to reach out to the large mobile communities in Brazil and India. My take is that if it gets the DodgeBall/Orkut integration right in India, it would trigger network effects that would bring more and more of the users at the bottom of the pyramid into the Orkut fold. This will be very much in line with what Tim O'Reilly had to say in his recent "Web 2.0 Compact Definition-Trying Again" entry : "Being first or best, you will attract the most users, and if your application truly harnesses network effects to get better the more people use it, you will eventually build barriers to entry based purely on the difficulty of building another such database from the ground up when there's already so much value somewhere else. (This is why no one has yet succeeded in displacing eBay. Once someone is at critical mass, it's really hard to get people to try something else, even if the software is better.)". Expect to see Google entering into partnerships with mobile carriers in India, late 2007 or early 2008.
  2. Vertical Communities – These networks would allow individuals to leverage the connections they establish within the social network to achieve a broader objective like job search, making a real estate desicion,planning a trip etc., . This I believe, is going to be a real killer. We need the likes of Doostang, TripConnect and Boompa. My take is that there is a huge opportunity for social nets that can disintermediate the likes of Monster and Naukri - the word of mouth job referral space in India is pretty huge. Tourism and real estate are other areas where social nets can lead to richer user experiences. There are potentially hundreds of other niches that may work in the Indian context.
  3. Regional Social Networks - I’m increasingly getting the feeling that to get a critical mass of users in these social networks, we need to dramatically bring down barriers to content creation in local languages. Putting the cart in front of the horse is not going to help. I believe some of the following key technology trends will converge and become key enablers of content creation and catalyze social networks in India:
    a. Transliteration tools like QuillPad
    b. Regional language mobile text input software like the one from Tegic
    c. Mobile keypad layouts in regional languages
    d. All local language computing initiatives like this one
  4. Meta Social Networks - PeopleAggregator kind of ecosystems. We are not yet there.

Given the diversity in India in terms of language, culture and life style, it is inevitable that we would end up with a long tail of niche, vertical and mobile social networks. Many of these may be purely mobile or semi mobile - with web as a secondary interface. Startups need to keep these in mind:

  1. Understand changing user needs as this generation grows up. Can you create compelling value propositions for an existing Orkut user (passing out of college)? Can your vertical social network help him/her find a job, plan his/her finances etc.,? As social networks mature in India would user expectations in terms of privacy and real tangible value from the community change? Would users want to migrate to other spaces as their social needs change? ( Vox kind of a system as opposed to public scrap books on Orkut).Social networking for the sake of social networking is not sustainable. The key is to create the value layer on top of the connections you enable in the network.
  2. Monetizing nodes in a social network remains a challenge. On top of that monetizing a purely mobile, semi-mobile and vertical social networks would a bigger challenge. There is a need for some innovative business models in this space.
  3. Remember that this game is not about better software and more features - It is about creating a platform where there is a happy marriage between network effects and rich user experiences for the Indian consumer.
  4. Don't take Google and Orkut for granted. DodgeBall integration could be the tipping point for Google and the last nail on the coffin for the rest unless they differentiate,verticalize and reach out to the long tail of users. Let me repeat - the game is not about more features, it is about network effects and Google understands that really well.

Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "socialnetworks india web2.0"
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Date: Wednesday, 06 Dec 2006 21:42
I was reviewing an enterprise wiki implementation recently. This is a group that had impact across the organization on multiple divisions. The wiki was great. The customizations were great. But the people aspect had the 1.0 hangover. Only members of this group had access to the wiki while the implications of the knowledge that gets created was enterprise wide . This seems to be a common problem in many organizations experimenting with Enterprise 2.0. Its not about deploying tools; its about breaking silos and allowing a "true" read-write web to emerge. Groups that are primarily considered to be knowledge consumers need to be included in the new web of participation for true value to emerge. Enterprise 2.0 ecosystems , though bottom-up could still create silos of knowledge unless we proactively evangelize the fact that knowledge consumers are also knowledge producers. In a typical software company this could mean that a Wiki that the Quality group sets up needs to be open to the delivery teams for true knowldge churn to happen. Otherwise we have a new silo,accerlated by Enterprise 2.0 tools.
Author: "Dinesh Tantri (noreply@blogger.com)" Tags: "enterprise2.0"
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Date: Monday, 06 Nov 2006 00:50
I missed Barcamp Chennai. Barcamp Bangalore seems to be full :( . I hope to make it in Mumbai.

Meanwhile I was reading an interesting report in the Economic Times : "The size of the conventional music industry is around Rs 700 crore, according to a recent report by Ficci and PWC. By the end of this financial year, the mobile music industry is forecasting that it will be worth around Rs 720 crore, according to COAI." (Cellular Operators Association of India).

I feel India centric Web 2.0 startups should focus on delivering innovative services to customers on mobiles. Two reasons for this:

1. The proliferation of cell phones-5 million new users every month
2. Correlation between mobile ownership and internet use

Let's park Ajax,ROR,RIA and the rest of it aside for a moment.

What is at the heart of Web 2.0? The wrapper(Ajax,ROR etc.,) is important. However, we need to remember that "Architecture of participation" and "Collective Intelligence" are the core ideas to pursue.

My take is that Wave-I of India centric Web 2.0 services would need to focus on creatively harnessing content generated from mobiles(Text & Rich Media) and marrying that with mainstream media (News,Music,movie sites).User Generated Content is key to the success of the new generation web. Lower the entry barriers to content creation. Focus on the cell phone as a means for the user to publish content. We need to get beyond simply sending SMS alerts from sites and allowing users to take part in polls. Call this Web 1.5 if you wish, but I guess that's where we are. SMS messages that scroll on Sun Music Network here in South India seems to be very popular with the college going crowd.

Where are we headed?

Television companies need to innovate along with the carriers to take this "user participation" to the next level. Sun Network is probably sitting on a gold mine. Think about their regional language 24 hour music channels, the number of calls they get and their database of user preferences. They could probably innovate on some kind of a customized entertainment content delivery through mobiles. They also need to start thinking of allowing users to share,repurpose the content ( How about a remixed ringtone? ). Some kind of a SMS-Television-IVR-Internet mechanism. How else do they enagage this mobile savvy community? What are the reasons they will collaborate for? These are some of the questions that need to be answered.

On the other side, we need to look at the mainstream media in local languages. Growing for sure, but it is still marginal. As more people get online(Rural+Urban) and when there is more mainstream and user generated content, there would be handful of startups like Baidu in China addressing the information glut problem.(Think local language search + aggregation and filtering tools). A tool like TaaZZa would be more relevant and thrive in such a scenario. I haven't had a chance to look at TaaZZa yet but I am waiting to see how different it would be from TailRank kind of a service that helps me keep track of most popular India centric feeds based on my browsing habits? By the way, I enjoyed Amit Ranjan's review of TaaZZa .

The bottomline is, an explosion in local mainstream content and user generated content + a critical mass of users online would be the prerequisites for news aggregation sites to flourish. And when there is local language content explosion it would open up a whole new world of challenges for India centric Web2.0 companies to work on.For now services that are mobile centric stand a good chance of succeeding.
Author: "Dinesh Tantri"
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Date: Thursday, 02 Nov 2006 09:20
Many organizations ask for "relevant work experience" when they hire people for open positions. In many cases any other work experience that is not relevant to the current position is ignored. In my opinion, "irrelavant work experience" is important on two fronts:
  • To bring in serendipity and foster innovation
  • To build leadership in the organization

Whether one waited tables at a restaurant or volunteered to clean up the neighbourhood, what really matters is the metamorphosis that happens in the process. In many cases, it is in these so called "irrelevant" circumstances that personal transformation occurs. These are the moments of truth which shape our value system. The situtations we encounter, the people that we meet, the trials and tribulations add new dimensions to what we are as individuals. But does all of this matter when you hire a "Developer" or a "Bank Teller" and so on? It doesn't as long as you consider people to be another cog in the wheel. If you are serious about innovation in the workplace and building leadership in your organization you need to bring back emotion to the center of your hiring process and your business.

Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Thursday, 02 Nov 2006 09:10
Tom Davenport had blogged about a information imbalance in the blogosphere sometime back.
He writes : "Most of us are pretty haphazard about what information we need and want to see. We click mindlessly through the blogosphere."

I have been thinking about the implications of Information Glut on a typical decision making cycle within the enterprise. This in turn has an impact on how quickly organizations learn.
Most of the current conversations around the idea of Enterprise 2.0 seems to be focused on the adoption of blogs and wikis within organizations. However, as adoption of these socio-technical frameworks improves, findability and filtering of relevant content would need to improve as well.

A typical decision making cycle may have the following phases:

  1. Filter out/Find (machine intelligence+community filtering) relevant content and conversations
  2. Sensemaking - Connect,Collaborate and Adapt
  3. Act - Execute
  4. Step back & Reflect
From a "Collaborative KM" perspective content per se may not be sufficient to make a decision. The Sensemaking phase allows peers to connect and collaborate on the fly to make understand the original context and adapt it to new circumstances. This is followed by the Act phase and then the "Step Back & Reflect" phase. With a proliferation of content in Enterprise Blogospheres and Wikis the amount of time you spend on finding and/or filtering out content has to reduce significantly so that the enterprise can focus on the Sensemaking, Act, Step Back & Reflect phases. These are the phases where new knowledge is created and learning happens.

On a ligther note I enjoyed this Zen story that seems to suggest a solution to the information glut problem. Quoting from the story : "Son, I do not think you became a devotee of the Buddha because you desired to turn into a walking dictionary for others. There is no end to information and commentation, glory and honor. I wish you would stop this lecture business. Shut yourself up in a little temple in a remote part of the mountain. Devote your time to meditation and in this way attain true realization." (Emphasis Mine)
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Friday, 01 Sep 2006 16:05
CNN-IBN & IDEA Cellular have joined hands to start a Citizen Journalism initiative. CNN-IBN is emerging to be one of India's popular English news channels. Quoting from the article:

"People can now report news items of importance from various parts of the country by sending in an SMS, MMS (CJ to 2622) or simply calling in a story, which will be verified by the editorial team at the editorial team at CNN IBN and aired in the form of Breaking News.
Citizen Journalists may also post their stories by mail on www.ibnlive.com
Editor-n-Chief, CNN-IBN, Rajdeep Sardesai said on the association with IDEA, "Citizen Journalism is an idea whose time has come. It's CNN-IBN's way of engaging the viewer, of making him an active participant in the process of news-gathering, of making television news truly interactive. The big idea is to build a citizenary that is engaged with public life. On behalf of CNN-IBN, I would like to thank IDEA for supporting this idea."
CEO, Idea Cellular Ltd, Vikram Mehmi echoes this sentiment
"

Indian Television networks have been trying various ways of increasing user interactivity. SMS integration with popular shows and SMS contests are pretty hot. A recent Lehman Brother's report estimates the Indian Mobile Data Market to grow to $10 billion by 2010. More on that here.
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Monday, 03 Jul 2006 15:02
With Folksonomy information architects itself. The collective wisdom of the community allows structure (architecture??) to emerge from the edge.
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Friday, 26 May 2006 15:09
A lot has been written about using blogs and wikis for internal communications. Groups that create policies within enterprises stand to gain from continuous employee feedback - Blogs and Wikis could enable this. Typically as soon as policy decisions are published on the intranet(say a new compensation policy) the buzz begins. Employees start speaking about it - on email and IM and face-to-face. There is positive and negative word-of-mouth. This buzz is a gold mine waiting to be tapped. It presents the organization with an opportunity to gauge employee sentiment in real time.
It is difficult to draft a policy that is 100% bullet-proof no matter how rigorous your due-diligence is. Blogs are a great way to listen and in the process tame the grapevine. There is a need to fine tune policies as we move along and for this to happen there is a need to engage employees in the process - Call it the "Participatory Enterprise" or "Enterprise 2.0" or whatever. While doing an Employee Satisfaction Survey once a year maybe a good idea, usually it turns out that the interventions are too little and too late. The grapevine would have choked the enterprise by then - it would have become a part of the folklore in the organization. It is not sufficient to put a feedback@xyz.com on your policy page. It is not enough to have a telephone number. There is a need to engage large sections of employees in the design, fine-tuning and implementation of policies. Get real time feedback that is visible to everyone in the organization, challenge assumptions that employees may have(which could be the root cause of negative word-of-mouth) and clarify expectations. Blogs and Wikis are good tools to do this. The benefits are obvious.
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Thursday, 25 May 2006 09:10
Two iconic brands, Apple and Nike have announced a partnership that would take the experience of "working out" to a new level. A press release on Apple's site says:

"The new Nike+ Air Zoom Moire is the first footwear designed to talk to iPod. Nike plans to make many of its leading footwear styles Nike+ ready, connecting millions of consumers to the Nike+iPod experience. With the Nike+ footwear connected to iPod nano through the Nike+iPod Sport Kit, information on time, distance, calories burned and pace is stored on iPod and displayed on the screen; real-time audible feedback also is provided through headphones. The kit includes an in-shoe sensor and a receiver that attaches to iPod. A new Nike Sport Music section on the iTunes® Music Store and a new nikeplus.com personal service site help maximize the Nike+iPod experience."

This is exactly what the authors of "The Future Of Competition: Co-Creating Unique Value With Customers" wrote about. Value is not the product or the service per se but the co-creation of experiences - in this case the joy of working out !! It would be interesting to watch if the nikeplus.com site can morph itself into a free-form customer community where customer-customer interaction brings in more value to the whole experience.
Author: "Dinesh Tantri (noreply@blogger.com)"
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Date: Monday, 22 May 2006 15:53
A recent post by Jeff Jarvis titled "The Book Is Dead.Long Live The Book." reminds me of the shortcomings of Enterprise 1.0 systems for managing knowledge. Centralized, monolithic KM systems have failed and will continue to fail for some of the same reasons as print. Documents that go in and come out of Enterprise KM systems are similar to pages in a physical book. I am using "Enterprise CMS" interchangebly with KM systems in this post (which I hate to do usually). Here are a few quotes from Jeff Jarvis' post on Books and my comments on how they map to KM systems in vogue.

  1. "They are frozen in time without the means of being updated and corrected" - This is true of many Enterprise CMS as well. The means to update and correct are there but it is just not straightforward. Wikis make this seamless. Enterprise 2.0 defreezes knowledge.
  2. "They have no link to related knowledge, debates, and sources. They create, at best, a one-way relationship with a reader" - In most cases documents in ECM systems are standalones. They may link to other static documents. Very rarely are these documents available with all the context( for example related mails,instant messages etc.,). They don't allow the user to create his own context-This is crucial for sensemaking to happen. Most of the focus upto this point has been on discoverability of knowledge.Once I have a document of interest what is it that I do? I may want to co-edit it, take notes, annotate it and publish it. It is in this churn that knowledge generation happens. Enterprise 1.0 has ignored this to a large extent. Getting the "document" (akin to a page in a physical book) to the user is not the end of the game. Social Software is needed to create the churn - the ability to bookmark and share,link,annotate,re-purpose,publish and make sense. Permalinks & Blogs,Activity Based Computing(Hannover) and services like Foldera,Google Notebook,Delicious may help. Enterprise 2.0 enables knowledge churn & flow.
  3. "They carry no conversation" - Hugely neglected part of content management systems as well. Conversations are central to Enterprise 2.0 and incidentally knowledge resides in conversations. Conversations will help manage exceptions to processes,get things done,improve productivity and hence positively influence tool adoption.
As Jay Cross points out :

"In the days of solid-state knowledge, authors chose the patterns to present to readers. Now readers assemble their own patterns by plucking snippets of information flotsam and jetsom from the current flowing by. Instead of reading Charles Dickens, people want to dream up their own version of Charles Dickens." (Thanks to gsiemens for pointing to this)

Jay Cross says we are witnessing a phase change in knowledge from soild-state to liquid. SoSo,IMHO may accelerate this knowledge phase change and also enable its flow across the organization. And the good news is many organizations are sitting on top of mountains of "solid-state" knowledge in KM repositories. Organzations which intelligently marry these with SoSo systems would reap the benefits. KM and Print are both grappling with phase change and SoSo may be the answer.
Author: "Dinesh Tantri (noreply@blogger.com)"
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