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Date: Tuesday, 27 Oct 2009 13:19
Author: "Fichter (noreply@blogger.com)"
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Date: Sunday, 25 Oct 2009 12:56
Just a quick map of what topics are of the most interest.

mind map of web manager's topics

Created with bubbl.us.

Tags: il2009
| web manager
| internet librarian
Author: "Fichter (noreply@blogger.com)"
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Date: Saturday, 12 Sep 2009 04:38
For some reason cow #23 took soooo long. I think it was the long name - Belafron. Babe just raced out of the barn.

Thanks to all the recent bottle donations that pushed us over the edge: Kate and Murray, Frank and Diane, Beth, Gigi, Peter and Barb, Vicki and Paul, Special Collections, my mom - wish I had a picture of her stopping to pick one up and put in the basket of her walker! I know there were other donors too but that part of the brain is on coffee break.

Also thanks to Nancy who donated a cute dog chaise lounge that was sold on Kijiji for the cow.

Some coupon trades also helped out with the cow thanks to Melly in Ontario and icoke pins. Thanks to Celeste for more Canadian Tire money for the cow fund.

Cow Riddles

Here's a couple of riddles from jokes.smashits.com:

1. How to you know that cows will be in heaven?

It's a place of udder delight.

2. What do you call a cow who argues with her husband?

A bullfighter!

Overheard in the court room one day

Your Honor, it was an accident! I had to run into the fence to keep from hitting the cow! Was it a Jersey cow? I dont know, I didnt see her license plate!
Author: "Fichter (noreply@blogger.com)"
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Date: Thursday, 02 Apr 2009 01:21
The Raw Truth*

24 hours
50 tweets per page x ~ 25 pages = ~ 1250 tweets
3,472 paragraphs
30,944 words
*standard pagination and navigation / twitter links stripped where possible, posting client not stripped

Twitter like pencil sharpener photo
Photo by Brian Sawyer via Flickr

Here's a tag cloud showing the tweets for the 24 hours for the last day of Computers in Libraries.
Computers in Libraries 2009 Logo

created at TagCrowd.com

Tags: | cil2009 | chatter | cloud | computers in libraries| tweet | twitter
Author: "Fichter (noreply@blogger.com)"
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Date: Wednesday, 01 Apr 2009 11:32
Hurrah - this email was not an April Fool's prank. Had to check that before I was fooled in front of many many folks.

Check it out on the Slideshare Tech page -- have a couple of laughs -- don't forget to eat some chocolate or drink some beer for some of the more dire predictions. Warning ... cataloguers - this presentation may be hazardous to your career ;-).

Oh and if you like it please pass it along.

Dead Tech presentation featured

Screen snapshot via Flickr

First this email:

Hi fichter!
Your presentation Dead & Innovative Technology: Moving & Shaking in the Information World is currently being showcased on the 'Technology' page by our editorial team.

It's likely to remain there for the next 16-20 hours...

And boy does Slideshare know how to flatter folks (LOL). Their second email calls you a rockstar. Sharing this because of how they are promoting the use of social media for promotion and doing a workshop on that tomorrow.

You're a SlideShare RockStar

Hi fichter,

We've noticed that your slideshow on SlideShare has been getting a LOT of views in the last 24 hours. Great job ... you must be doing something right. ;-)

Why don't you tweet or blog this? Use the hashtag #bestofslideshare so we can track the conversation.

-SlideShare Team

Tags: Tags: | cil2009 | dead tech | slideshare | bestofslideshare
Author: "Fichter (noreply@blogger.com)"
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Date: Wednesday, 01 Apr 2009 01:19
Here are the slides from the Cool Tools presentation that Frank Cervone and I did at Computers in Libraries 2009 served up by Slideshare.net (a cool tool)

I have also posted the slides from the Dead and Innovative Technology Panel on Tuesday evening.

Past Cool Tool presentations (we try not to repeat any tools).

Tags: | cil2009 | cool tools | gadgets | library| webmaster | widgets
Author: "Fichter (noreply@blogger.com)"
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Date: Wednesday, 25 Mar 2009 01:17
A few weeks ago Suw Charman-Anderson pledged to blog on Tuesday 24th March about a woman in technology whom I admire but only if 1,000 other people will do the same. I guess you've figured out that I signed up and so did more 1500 other people to do a blog posts, podcast, and other online media.

Read the comments and headlines about the posts that have been uploaded all day.

Who was Ada?

Ada Lovelace"Ada Lovelace was one of the world's first computer programmers, and one of the first people to see computers as more than just a machine for doing sums. She wrote programmes for Charles Babbage's Analytical Engine, a general-purpose computing machine, despite the fact that it was never built. She also wrote the very first description of a computer and of software."

Who is Valerie Steeves?

Valerie SteevesValerie's main area of research is about human rights and technology issues. I have been fortunate to hear Valerie speak about privacy issues and cyberspace a couple of times.

The new wave of technologies creates new opportunities for good effects and harmful effects on privacy, identity theft, confidential communications, security and safety. It's important to have someone like Valerie looking at the intersection of human rights, privacy, new technologies, and the law.

Valerie works on so many fronts from being a privacy activist helping forge policies to designing interactive games that are used by children to protect their privacy and security in cyberspace to being a Special Advisor to the House of Commons Standing Committee on Human Rights where she sought public input into the meaning of privacy as a human right and helped draft the Committee's report, Where Do we Draw the Line?

Valerie Steeves is currently an Assistant Professor in the Department of Criminology at the University of Ottawa in Ottawa, Canada.

Thanks Valerie for all the great work!

Tags: Tags: | ALD09 | Ada Lovelace | IT | privacy | technology | women | Valerie Steeves
Author: "Fichter (noreply@blogger.com)"
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Date: Wednesday, 11 Feb 2009 01:57
Dog licking strawberry popsicles

Screen snapshot via Flickr

This is easy to use free tool makes creating and exporting flowcharts and site maps a snap.

Tags: Tags: | charts | cool tools | data visualization | flowchart | org chart | network diagram | site map | wireframe
Author: "Fichter (noreply@blogger.com)"
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Date: Sunday, 08 Feb 2009 13:55
Bookshelf spectrum

Photo by chotda via Flickr

David has a neat blog thread going about crafting the library experience and Doing Stuff at the Library’s Website. He's followed it up with a new post, Doing Unique Things at the Digital Branch based on a comment I had made.

I left this comment on the David's post but thought I'd share it here too.

I guess I'm a bit of a "what if" thinker. I see so many possibilities - some silly and some with merit (I hope) for digital library services. There's so much to be tapped into online and we've just started. Here's a few of the ideas that come to mind.

Doing It Online with a Twist
First, some libraries are already doing similar things with an unique twist. For example, we offer reference in the branch but online if we want to do it 24x7 it makes sense to partner with others so that's a bit of twist. It's not your "local" librarian who answers and it's round the clock.

User Contributed Books
User contributed content is a hot trend online and what if we could marry the real world and digital world to do more for our communities. I wonder if any libraries are doing this yet? Letting users "tag" - "I own this book too and I would lend it"? This would really help with the bestseller lineups. Or add items they have the library doesn't. Imagine your book and magazine collection. A community library added to by the community.

It'd be hard to do this in the real library -- a) you'd run out of room b) end up with 5000 duplicates etc etc. Virtually it could be done and for "user contributed books", it could have software to generate a "request" to borrow that would email the book owner. A fancy system would print out a "Community Contributed Book Slip" that could be dropped off with the book at the nearest branch. This _COULD_ be done in way that the Lender and the Recipient remain anonymous or not depending on what is preferred.

Organization Contributed Content

If the thought of users contributed book holdings is mind boggling, what about other organizations? What if organizations in your community that have special libraries around autism, cancer, etc. could add their collections to the library catalogue and people could request items to be picked up at a branch close to them?

Visualizing, Merchandising, Clustering and Packaging

Libraries could also create unique visualizations - coverflow of the new books or the items on the return cart or last 50 items checked out. These mimic the real world but we could literally have hundreds online and all kinds of them. There's literally hundreds of different ways to visualize books/collections.
-Coverflow - new knitting books
-Coverflow - last returned mysteries

Data Mining to Create New Services/Content

University of Pittsburgh library does this with Yahoo Pipes, a mashup too. They parse some of the licensed article databases to identify new articles by their "faculty" and then show that as ticker on the site. Yes you can see it in the building if you're using the web site. But it's something we can do online much easier than in the physical library. But what if we also built a page of cover art - books published by our faculty that showed up all year. For public libraries - books published by authors from our community or that are set in our community (from there you of course leap to a Google Map Mashup and from there to a Community Walk - book/walking tour)

Or what if we alerted our faculty every time we discover one of their works in a licensed db and say this is available now via our library in our "licensed" collection. Academic libraries are looking for ways to inform users that we pay for the licensed databases that they use, so this could be service and educational moment.

Take a Chunk of our Library with You to Remix and Publish

What if we allowed our users to take a chunk of the library to their own sites -- post this feed on their site or a segment our collection on it - the sociology reading room... Amazon let 100,000 web sites rebundle their content and covers starting about 10 years ago.

Redesign the Library
Has anyone let people re-arrange / redesign their library like those decorating tools? Much easier digitally? Submit a new floor plan.

Here's one student who write about at Tropical Paradise at the Library.

the good life - reading at the beach

Photo by blhphotography via Flickr

I'm sure there are libraries that had users participate in designing Second Life spaces and in a virtual world many many things are possible that one could never do in a real library. After all reading in a water fountain doesn't turn out too well.

Some libraries let you "rearrange" the library web site by offering personalize options - that's a bit tricky to do in a physical branch - some have areas where you can move the furniture but not most don't let you shift a lot of things around and share your ideas.

Sometimes, the Simplest Ideas Work Best

Sometimes simplest ideas work best. Let your library users take a photo of their library and share it on the site. Let folks vote for their favourite ones. They do garden tours in the summer for gardening enthusiasts - not so easy to tour people's homes and see their libraries. Book lovers love to see other book rooms.

What other "what ifs" can you think of?

Please feel free to comment here and leave new ideas at David's post.

Tags: digital branch | library | library 2.0 | library experience | library mashup | mashup
Author: "Fichter (noreply@blogger.com)"
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Date: Monday, 05 Jan 2009 12:07
Invisibility cloak

Invisibility Cloak by Acid Zebra via Flickr

Tis the time of the year for lists for technology and gadgets. Here's a few - please add your lists to the comments.

Top 10 Most Brilliant Gadgets of the Year - Popular mechanics
Great list this year - particularly want the Livescribe Pulse Smartpen | $149

Top Twitter Tools to Check Out in 2009 by the Social Guy
Like Twellow Hood for finding other local folks that twitter

2009 Web Predictions - ReadWriteWeb

Gartner: 2009 Top 10 Strategic Technologies - yes they posted this in October
Cloud computing is set to grow a lot

Tags: technology | tech trends | trends
Author: "Fichter (noreply@blogger.com)"
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Date: Monday, 05 Jan 2009 11:57
Book Christmas Tree

Photo by quiltingmick / michelle via Flickr

On the unexpected side of the fence, Aussie Supreme Court serves documents on Facebook.

On the practical side Kristina Halvorson looks at web content straight in the eyes and makes a compelling case for having a content strategy (wonderful and fun illustration by the way). I particularly like the breakdown of content related components that need to be addressed:

Editorial strategy + Web writing + Metadata strategy + Search engine optimization + Content management strategy + Content channel distribution strategy

To ponder the diversity of the world and its peoples, browse through the Newseum with the front pages of 688 newspapers in 64 countries.

Aegisub blog answers the question, "If programming languages were religions...". PHP is a lazy Christian, hmmm and Python is Humanism.

For more the ridiculous, check out why the recession wasn't just caused by greed but by the way we humans think described in eBay and the Brain: What Psychology Teaches Us about the Economic Downturn or . It seems we're hard wired to be optimistic even in the face of contrary evidence, we have limited will power and we're not that great with numbers. But no worries. According to Peter Ubell, professor of medicine and psychology at the University of Michigan, "None of us is perfect. We will all make a boatload of mistakes before our lives are done." LOL - what a relief! I thought it was just me. Oh he does offer some practical advice - check it out.

Related Posts

Tags: content strategy | newseum | psychology | thinking
Author: "Fichter (noreply@blogger.com)"
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Date: Wednesday, 10 Dec 2008 14:43
most talked about brands - 2008

(cc) Most talked about brands - 2008 by Will Lion.

Here are some quick notes from "Why social media is your best marketing strategy in a recession" with Josh Bernoff from Forrester. The webcast was sponsored by Awareness social media marketing.

Slides and Recording Available on Thursday December 11, 2008

Why I Attended

I was particularly interested in this talk because I hoped to gain some insights into measuring ROI for social networking, an area that I've been writing about and looking at.

Great Take Aways

Josh Bernoff, from Forrester, had some great ideas. First he pointed out that marketers need to view social media as asset that grows over time, not just a campaign.

In the Q&A;, it was pointed out that some award winners used social media for effective campaign based efforts so it can work both ways. Interestingly some of the campaigns, were continued and became ongoing. It partly depends on your purpose I think which will work.

Josh also pointed out that the effectiveness of social networking tools, especially communities, increases over time and the cost decreases. An example of falling costs is Dell's support forum that started with 30 moderators and then over time experts volunteered to be a monitor so they just have 5 staff moderators. It's interesting to think of virtual communities based around bulletin boards and forums as "social media" -- they are and in many ways they were the first major social networks but they were here long before the terms social networking and media were coined.

Josh also emphasized that it's important to measure what matters - who refers, who signs up, who buys - not just traffic. They surveyed and found that people are measuring primarily volume of activity not ROI metrics.

One slide (check the presentation which will be posted tomorrow) showed the average cost spent by companies on social networking - ballpark was $45 thousand range for blog and $150,000 for a customer community and less than $150,000 for an open community. The bottom line - social networking is inexpensive compared to other marketing.

What Matters - What Should We Measure

Josh gave some examples of what to measure in terms of things that matter, not just volume of activity.

Number of messages passed along


Purpose is research, then research value
Referrals - how many new members referred, key to sales in many niches
Avoided support costs
Idea community, value of idea generated

Awareness, press coverage, search rank
(Caveat - Blogs from companies get the lowest form of trust of any activities by a company -- see just released findings on this)

Videos, Podcasts
Tracking back to company with URL

Build in tracking

Depends on strategy; Dell sells remainder equipment, Comcast - customer satisfaction

Examples of Successful Uses of Social Networking from the Entrants from Groundswell Awards

There were thousands of entrants and you can browse through neat write ups of the winner and others on the site. This is a great place to start for examples of "what works" with social networking if you're just starting out.

1. Young and Free Alberta - Winner (Talking)
- Winner in Talk about it category
- Created by a small community credit union who were targeting new accounts by young people. They held a contest for spokesperson and chose someone named Melissa did a blog and videos and was on Facebook
- She got a lot more young people - 2,000 new accounts, $4 million deposits Canadian

2. Acuvue Australia - Finalist (Talking)
- Raised awareness and sales of their one day contact lenses via a Facebook "Wink" app
- 1 day contact lenses
- 65,000 Winks
- 165,000 winks sent
- 17% sales in increase after this campaign concluded

Xanadu - Finalist (Talking)
- Trying to get a Tony for the Cubby Bernstein
- Did not win the Tony but won the New York Times poll for who should with 56% of the votes

Hershey's Bliss - Winner (Energizing)
-Asked people to hold a house party to introduce chocolates, share photos of the event etc. Invites to the parties were sent online
- 10,000 house parties held
- Parties generated 129,000 invitations
- They reached 7 million people
- Key measurement - they polled people who attended and most had never heard and over 90% after the party and recommend them after the party

EA'a Gamers - Finalist (Energizing)
- Market a skateboarding game. You have the option to record and share your ride
- 3 million visits, spent to 9 minutes per visit
- One video over 900,000 views
- Way to exposed customer created content to others

Natural Instruments Winner -Winner (Supporting)

- Makes instruments of scientists and engineers
- Created Lab View community - "the nerd network"
- 46% questions answered by the other community members

Starbucks - Winner (Embracing)

They created My Starbucks Idea
- 175,000 ideas and 30 that have been implemented
- 500,000 votes registered on the ideas
- Generates positive energy and ideas

Starbucks was prepared to moderate and take down hate and obscenity comments. In this particular community they only had to take down 10 comments. This will vary but it was less than expected.

In the Motherhood Video Site Sponsored by Suave and Sprint
- Videos about the challenges of being a mom - write the script
- People submitted scripts, and they hired professional actors to act them out
- 547 million impressions
- 16.9 million visits
- Suave saw their market share while the promotion was running

Related Links:

Tags: | Company Buzz digital media | measurement | metrics | ROI | social media | Social Media Optimization | trends | twitter
Author: "Fichter (noreply@blogger.com)"
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Date: Monday, 08 Dec 2008 14:02
Template for Video Holiday Card

This is a fun way to explore and learn about Google Docs templates and how they can save you time and money.

Check out the Holiday Templates directly by logging into Google Docs and going to File -> New -> From Template to see the main template gallery or check out the overview with the announcement on the blog.

Here's a peak at what they have:

1. Email friends, colleagues or customers this survey form to update your mailing list...
2. ...and then send them a holiday postcard.
3. Use fun mailing labels to save time when sending packages...
4. ...and these festive gift tags to personalize gifts.
5. email a video card to send friends and colleagues

Tags: | cards | free stuff | freebies | Google Docs | greeting+card | | labels template | Video Card
Author: "Fichter (noreply@blogger.com)"
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Date: Sunday, 07 Dec 2008 14:58
Photo: Mashup the Enterprise cover

(cc) Mashup the Enterprise by photoAtlas.

There's a buzz about mashups again and the topic is heating up.

Analysts at Gartner Inc. included enterprise mashups in their top ten technologies list for 2009.

Here's their top 10:
  1. Virtualization
  2. Cloud Computing
  3. Servers — Beyond Blades
  4. Web-Oriented Architectures
  5. Enterprise Mashups
  6. Specialized Systems
  7. Social Software and Social Networking
  8. Unified Communications
  9. Business Intelligence
  10. Green IT

Chris Warner describes 5 mashup myths over at Fast Company to help cut through the hype:
  1. The ‘Fall for the Buzz’ Mistake
  2. The Self-Serve Mistake
  3. The SOA Mistake
  4. The Silo Mistake
  5. The ”Oops” Mistake

Looks like Zen Internet, an ISP, has bumped into a big "oops" already. They apologized for including a link in its latest newsletter to a website hosting a "find your nearest BNP member" search box. BNP stand for British National Party and the BNP membership list and personal information was leaked online two weeks ago.

Tags: data catalog | enterprise mashups | Gartner | Google Apps | mashup | mashup registry | myths | security
Author: "Fichter (noreply@blogger.com)"
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Date: Friday, 05 Dec 2008 01:37
I think the study exploring "non-commercial use" that Creative Commons is doing a great idea.

There are different views on non-commercial floating around and getting clarity on this issue is good for everyone and will only strengthen Creative Commons and the community. You know when to ask and when to use and when not to. It'll be obvious how to color inside the lines for the users of content and creators will be happier to share when it's clear.

Heads Up: The comments on the blog post announcing the survey almost scared me off which would have been too bad. I went through the survey smoothly and without a hitch in about 10 minutes.

Is the survey perfect? No, most aren't. A bit more pretesting would be useful.Never hurts to add an other option in a few places, or box for comments. Then if someone is exceptional there's room to explain.

Definitely looking forward to the conversation that we'll have as a community about this issue.

What do you think makes something commercial? Do the survey, read the comments on the Creative Commons blog, and feel free to leave a comment here about your experience and thoughts on non-commercial use.

Related Posts

Tags: copyright creative commons medium | out-of-print| non-commerical | rights
Author: "Fichter (noreply@blogger.com)"
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Date: Wednesday, 03 Dec 2008 11:04
Check out this 404 page on a site that offers climbing gear for an LOL.

At Internet Librarian 2008 conference, I encouraged the attendees to build a creative 404 page for their library. Ellen Dubinsky did just that for the Bernard Becker Medical library. Check out her creative and effective 404 page.

She came up with a few candidates. Maybe these can inspire you?

Mockup of 404 Page created by Ellen Dubinsky

Mockup of 404 Page created by Ellen DubinskyMockup of 404 Page created by Ellen Dubinsky

I love the first mockup - I can see changing it seasonally - snowflakes in winter, green for spring and St. Patrick's Day ...

Related Posts:
A Great Opportunity to Engage, Entertain and Communicate: 404 Pages

Tags: 404 | humour | library | web design
Author: "Fichter (noreply@blogger.com)"
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