Our domain registrar has just announced maintenance windows for the following domain registrations. Domain registrations for affected TLDs will be delayed until service is restored by the provider:

.net / .com domains: In maintenance until estimated 02:45 BST

.name domains: In maintenance until an estimated 06:00 BST
Status of this entry is Open

Our domain registrar has just announced maintenance windows for the following domain registrations. Domain registrations for affected TLDs will be delayed until service is restored by the provider:

.net / .com domains: These TLDs are now restored to full service.

.name domains: This TLD is now restored to full service.
Status of this entry is Closed

PayPal are currently experiencing a system issue processing payments.

Normal service has now been restored to PayPal payment processing.
Status of this entry is Closed

.EU maintenance is now complete.

Customers will currently be unable to register any .eu domain names.

The registrar estimates their maintenance window will terminate at 08:00
Status of this entry is Closed

Some customers may over the course of the evening experienced intermittent email connectivity for which we apologise.

This issue has now been resolved.
Status of this entry is Closed

Customers will currently be unable to register new or manage existing .TV names due to maintenance currently being conducted by the .TV registry. This maintenance is expected to be completed by 1am 17/02/2012.

Normal service has now been restored by the registry.
Status of this entry is Closed

Customers with Standard or Advanced mailboxes will currently be encountering a delay in their sent messages being received. All e-mails are currently queued for delivery. No mail would have been lost due to this issue.

Our engineers are currently investigating the issue and we are sorry for any inconvenience that this causes.

This has now been resolved.
Status of this entry is Closed

A number of BT customers may experience issues when connecting to our services. From investigations, we understand this to be an networking issue between BT and an upstream provider. We are currently working with all concerned to identify and remedy this issue. We will update this issue once more information is available.

This issue is now resolved.
Status of this entry is Closed

Some customers may have experienced a temporary loss of connectivity to their dedicated servers at approximately 16:50 today, lasting up to 5 minutes. We believe that this issue has now been resolved, however investigation into the root cause is ongoing.

This issue has now been confirmed as resolved.
Status of this entry is Closed

Some customers may currently be experiencing delays of up to 15 minutes when sending mail from Advanced Mailboxes.

This may have affected any mail sent from an email client during the past 30 minutes. These mails are currently queued for delivery and will not have been lost.

We apologise for any inconvenience caused.

This issue is now resolved.
Status of this entry is Closed

Customers may currently be experiencing delays with the actioning of any changes made to mail accounts via the control panel including the creation of new mailboxes, mailbox upgrades and password changes. Our engineers are investigating this as a priority and we apologise for any inconvenience that this may cause.

Update: The root cause of this issue has been identified and addressed but the problem will not be fully resolved until the backlog of changes have cleared. We thank you for your continued patience.

Update - 27/01/2012 10:20 - The initially attempted fix did not have the desired result so this issue is still present and being investigated as a priority by our engineers. We apologise for the delay in the resolution of this problem.
Status of this entry is Closed

Customer will be experiencing problems contacting our support team at this time. Our engineers are investigating and normal service will be resumed as soon as possible.
Status of this entry is Closed

At 22:30 hours tonight we will be conducting emergency maintenance to our email platform to try and resolve the problems that customers have experienced over the course of today. The change will take the platform down for approximately 20 mins during which time you will be unable to send or receive email to your inbox. Sitebuilder shares elements with this platform and also be unavailable during the emergency maintenance.

We do not anticipate any loss of email as a result of this work. We appreciate your patience and understanding and are very sorry for any inconvenience this further disruption to our service may cause you or your end users.
Status of this entry is Closed

Customers using Standard or Advanced mailboxes and using Webmail, POP or IMAP will be experiencing intermittent performance issues. This may include timeouts or slow load times.
Our engineers are investigating this as a priority.

Email accounts on the Exchange 2010 platform are not affected.

This issue is now resolved.
Status of this entry is Closed

Access to Webmail is currently unavailable for some customers.
Engineers are currently working to restore service. We apologise for any inconvenience caused.

13:40 - This issue is now resolved.
Status of this entry is Closed

Some customers may be experiencing delays in receiving inbound email.
The mails are currently queued for delivery and may be delayed by approximately 60 minutes. No mail will have been lost as a result of this issue.
Engineers are currently investigating.

This issue is now resolved.
Status of this entry is Closed

Some customers may be experiencing delays in receiving inbound email.
The mails are currently queued for delivery and no mail will have been lost as a result of this issue.
Engineers are currently investigating and we apologise for any inconvenience caused.

16:00 - This issue is now resolved.
Status of this entry is Closed

Exchange 2003 mailbox users may be experiencing a delay in receiving emails due to mail being queued. We believe this should be cleared within 1 hour. No email will be lost as a result of the delay.

We apologise for any inconvenience this may cause.


Update 10:25, the amount of queued mail is down from around 40,000 to just over 7,000.
Status of this entry is Closed

Customers are currently unable to contact us on 0844 5830 777. This has been traced to our 3rd party provider and there is no ETA at present.

Support can still be contacted on 01452 541499 or by email at support@fasthosts.co.uk
Status of this entry is Closed

Changes made to FTP passwords will currently be delayed and are queued for processing.
We are currently investigating and apologise for any inconvenience caused.

This issue is now resolved.
Status of this entry is Closed