Date: Mon, 20 May 2013 17:49:36 +0200
Aaargh b*8"(*&£" MSoft!
- Machine died. Badly enough that it was impractical to regain access to stuff on hard drive, but not so badly I couldn't reformat and reinstall.
So... Office. Installs OK, as one would expect. But won't activate because I have activated it on another machine. Apparently. Reformatting qualifies as having a new machine now huh?
So... install Access (my Office is standard not pro) fully expecting somehow that the same would not apply, because that would be far too consistent. I was right. Access (which had also been installed before the fatality) can activate just fine.
Explain this to me somebody? Microsoft support just helpfully tell me to ring a (chargeable) phone number when they know a) I don't have a phone and b) that their software gives a freephone number. I consider this less than helpful and certainly not supportive.
Worse, when this is pointed out to them, rather than an apologetic note, or even a "Well tough that is all we can suggest" in reply, the silence is deafening.
In the near future I am likely to be back in a position of influencing purchasing decisions. This incident, coupled with my previous experience of paid for support with MS makes it highly unlikely that I will talk my employers into purchasing MS products if they have any preference for osmething else. Shame really, as over the last few years I had become quite an advocate of their stuff...
Stupid, short sighted, and definately back to the old-fashioned who gives a toss about the customer framework they used to use. I knew the new customer focus I had seen over the last two years was too good to be true.