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Date: Thu, 20 Jun 2013 05:13:01 +0200

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Quote:

Google Alerts - mobile self service
Roundup of Mobile Apps & ; App Store Forecasts , 2013
http://www.google.com/url?sa=X&q=http://www.forbes.com/sites/louiscolumbus/2013/06/09/roundup-of-mobile-apps-app-store-forecasts-2013/&ct=ga&cad=CAcQARgAIAAoATAAOABAuoPVjQVIAlAAWABiBWVuLVVT&cd=pnx8YHUBwdo&usg=AFQjCNEzUD140CDjNHFNyFi8jyZumNVxlg

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Text:

Mobility solutions (SMS, Mobile apps, Mobile Web) are the most used and planned for self-service channel (29.3%) according to a recent Gartner survey. This is followed by Web Chat (25%); Social CRM (25%); Virtual Assistants (23.6%); Collaborative ...
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Via FeedShow.com