Date: Thu, 20 Jun 2013 05:13:01 +0200
- Google Alerts - mobile self service
Roundup of Mobile Apps & ; App Store Forecasts , 2013
- Mobility solutions (SMS, Mobile apps, Mobile Web) are the most used and planned for self-service channel (29.3%) according to a recent Gartner survey. This is followed by Web Chat (25%); Social CRM (25%); Virtual Assistants (23.6%); Collaborative ...
See all stories on this topic »