Date: Tue, 21 May 2013 10:37:16 +0200
Incremental service delivery
- In the early days of software, people used to sell software and then forget about it. Service was not a concern. There was no proper feed back mechanism. Different versions of the software would be released, in which the client had to replace the old installation every time a new version was released.
Then the process began to change. The concept of service pack started to become popular. A Company would sell a software and then would release a service pack after a few months, which will correct the bugs in the existing installations. Sometimes they also add features.